Frequently Asked Questions
Everything you need to know about shopping at PatPat
How long does shipping take for my order?
Shipping times vary by location, but most orders are processed within 1-3 business days and delivered within 7-15 business days via standard shipping.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unwashed, unworn, and in their original packaging with tags attached.
How do I determine the right size for my baby or child?
Each product page features a detailed size chart. We recommend measuring your child and comparing it to our size guide, as our clothing generally fits true to age-based sizing.
Are the materials safe for newborns?
Yes, we prioritize safety and comfort. Our products are made from high-quality fabrics that meet safety standards, ensuring they are gentle on sensitive baby skin.
Can I track my package after it ships?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping country.